Fix Brother Printer Won't Scan Error: Step-by-Step Solution

Brother printers are known for their all-in-one functionality, offering printing, copying, and scanning. However, many users encounter a common issue: the Brother Printer Won't Scan +1-803-866-1601. This can disrupt productivity, especially if you rely on digital document management. The problem may stem from software conflicts, outdated drivers, or network settings. Below, we’ll explore the causes and provide step-by-step solutions to fix scanning issues with your Brother printer.

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Common Reasons Why Brother Printer Won’t Scan

  1. Driver or Software Issues

    1. Missing or outdated scanner drivers often cause scanning failures.

  2. Connection Problems

    1. Loose USB cables, unstable WiFi, or incorrect network configurations prevent scanning.

  3. Printer Not Set as Default Scanner

    1. The computer may not recognize the Brother printer as the default scanning device.

  4. Firewall or Security Restrictions

    1. Security software may block the scanning function.

  5. Corrupted System Files or Settings

    1. Windows or Mac OS issues can prevent scanner detection.

  6. Outdated Firmware

    1. Old firmware may fail to support updated operating systems or scanning features.

  7. Application Conflicts

    1. Third-party apps or multiple scanning tools can interfere with Brother’s scanning utility.


Step-by-Step Fixes

1. Check Physical Connections

  1. For USB connections, ensure the cable is secure and functional. Try another port or cable if needed.

  2. For WiFi connections, confirm that both your printer and computer are on the same network.

  3. Restart the router and printer to refresh connectivity.

2. Verify Brother ControlCenter Software

Brother scanners often rely on ControlCenter4 (Windows) or ControlCenter2 (Mac).

  1. Open the software and check if your model is listed.

  2. If not, reinstall the software package from Brother Support.

3. Update or Reinstall Scanner Drivers

  1. Go to Brother’s official support page.

  2. Download the latest Full Driver & Software Package.

  3. Uninstall existing drivers from your computer.

  4. Install the new package and restart the system.

4. Set Brother Printer as Default Scanner

  1. On Windows:

    1. Go to Control Panel → Devices and Printers.

    2. Right-click your Brother printer → Set as Default Scanner.

  2. On Mac:

    1. Open System Preferences → Printers & Scanners.

    2. Select your Brother device as the primary scanner.

5. Disable Firewall or Antivirus Temporarily

  1. Some firewalls block scanning ports. Temporarily disable them.

  2. If scanning works afterward, add the Brother scanner to the allowed list.

6. Run Scanner Troubleshooter (Windows)

  1. Open Settings → Update & Security → Troubleshoot.

  2. Select Printer/Scanner Troubleshooter.

  3. Follow prompts to detect and fix issues.

7. Check Windows Image Acquisition (WIA) Service

This service controls scanning in Windows.

  1. Press Windows + R, type services.msc.

  2. Find Windows Image Acquisition (WIA).

  3. Ensure it’s set to Automatic and running.

8. Use the Brother iPrint&Scan App

  1. Download iPrint&Scan from Brother or app stores.

  2. This app often bypasses system conflicts and enables direct scanning.

9. Update Printer Firmware

  1. On your printer’s control panel, check for firmware updates.

  2. Alternatively, download the latest firmware from Brother’s website and install via USB.

10. Reset Network Settings (For WiFi Models)

  1. On the printer menu, go to Network → Network Reset.

  2. Reconnect the printer to your WiFi using Setup Wizard.


Advanced Fixes

  1. Check IP Address Settings

    1. Print a Network Configuration Report to confirm the correct IP.

    2. Enter the printer’s IP manually in the scanning software.

  2. Reinstall ControlCenter Utilities

    1. Sometimes the scanning utility itself is corrupted. Reinstalling ControlCenter resolves many issues.

  3. Try Another Computer

    1. Test the scanner on a different computer to confirm if the issue lies with the device or your system.


Preventive Measures

  1. Keep your drivers and firmware updated.

  2. Regularly check USB or WiFi stability.

  3. Use official Brother software instead of third-party scanning tools.

  4. Ensure firewall and antivirus allow scanning functions.

  5. Restart the printer and computer periodically to avoid glitches.


Conclusion

If your Brother Printer Not Scanning +1-803-866-1601, the issue could be as simple as a loose cable, outdated driver, or incorrect settings. Start by checking connections, reinstalling drivers, and setting the device as the default scanner. For advanced cases, reset network settings, update firmware, or use Brother’s iPrint&Scan app.

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